Front of House Coordinator

Location: Cape Town, South Africa

Department: Client Services

Start Date: As soon as possible

Closing date: 15 January 2024

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To effectively manage the day-to-day functions of the reception area in the Cape Town office.

Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.
Answering all incoming phone calls in a welcoming tone
Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.
Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring and ensuring seamless coordination of service.
Assist in coordinating special events and other functions.
Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
Work closely with the service team to ensure well-versed customer service standards and operational procedures.
Monitor the quality of cleanliness and presentation of the front of house.
Keep track of inventory-related items at the front of house
Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff.
Attend to all administrative queries such as courier management, and updating an internal telephone list.
Attend to ad-hoc duties.

3 – 5 years working experience
Client Facing experience such as Receptionist/Front of House (preferably in financial services industry background)
Excellent communication skills
Excellent organisational skills
Punctual/time management skills
Computer skills
Telephone etiquette
Assertive and good listening skills