Front of House Coordinator

Location: Cape Town, South Africa

Department: Client Services

Start Date: As soon as possible

Closing date: 15 January 2024

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Core Functions

  • To effectively manage the day-to-day functions of the reception area in the Cape Town office.

Details of Functions

  • Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.  
  • Answering all incoming phone calls in a welcoming tone 
  • Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality. 
  • Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring and ensuring seamless coordination of service. 
  • Assist in coordinating special events and other functions.  
  • Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience. 
  • Work closely with the service team to ensure well-versed customer service standards and operational procedures. 
  • Monitor the quality of cleanliness and presentation of the front of house. 
  • Keep track of inventory-related items at the front of house 
  • Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff. 
  • Attend to all administrative queries such as courier management, and updating an internal telephone list. 
  • Attend to ad-hoc duties. 

Qualifications, Experience and Skills

  • 3 – 5 years working experience 
  • Client Facing experience such as Receptionist/Front of House (preferably in financial services industry background)
  • Excellent communication skills
  • Excellent organisational skills
  • Punctual/time management skills
  • Computer skills
  • Telephone etiquette
  • Assertive and good listening skills 

Personal Attributes

  • Solutions oriented
  • High level of professionalism and confidentiality
  • Self-managed
  • Able to thrive in a high pressure, fast paced environment
  • An unquestionable work ethic
  • Excellent judgement, interpersonal and decision-making skills